Cancellation and Refund Policy
At Drow Digital, we strive to deliver exceptional digital services that meet and exceed your expectations. However, we understand that circumstances may arise where you need to cancel a service or request a refund. Please carefully read our cancellation and refund policy to understand your rights and responsibilities.
1. Cancellation Policy
- Project-Based Services:
You may request a cancellation of any project-based service (e.g., web design, SEO, marketing campaigns) within 24 hours of placing the order. After this period, cancellations may not be accepted as resources will already be allocated. - Monthly Subscriptions/Recurring Services:
You may cancel recurring services by providing at least 7 days’ notice before your next billing cycle. Cancellations made after the billing date will be effective for the next cycle. - How to Cancel:
To cancel a service, please get in touch with our support team at info@drowdigital.com with your order details and reason for cancellation.
2. Refund Policy
- Eligibility for Refunds:
Refunds will be considered under the following conditions:- Major delay in project delivery without prior notice.
- Duplicate payments or billing errors.
- Non-Refundable Services:
- Services already delivered or in advanced stages of completion.
- Domain name registration, third-party software, and licensing fees.
- Customized or tailor-made digital solutions (unless otherwise agreed upon).
- Partial Refunds:
If a project is cancelled mid-way due to client-side reasons, a partial refund may be issued based on the work completed and resources spent. - Refund Process:
Approved refunds will be processed within 7–10 business days to the original payment method.
3. Contact Us
For cancellations, refunds, or any other queries, please contact us at:
Email: info@drowdigital.com
Phone: +1 315 515 4022, +91 813 025 4515
Website: https://drowdigital.com/