Shipping and Delivery Policy
At Drow Digital, we take pride in offering professional digital marketing solutions tailored to the needs of businesses around the world. Since our services are entirely digital, traditional shipping does not apply. However, we understand the importance of clarity when it comes to how and when you will receive your services, digital products, or project deliverables.
This Shipping and Delivery Policy outlines how we manage the delivery of services and digital content, estimated timelines, methods of communication, and what you can expect after placing an order or signing up for our services.
1. Nature of Our Services
Drow Digital offers a wide range of services, including but not limited to:
- Search Engine Optimization (SEO)
- Website Development and Design
- Social Media Marketing
- Google Ads and Pay-Per-Click Advertising
- Graphic Design and Branding
- Content Marketing
- Digital Consulting Services
All services provided are non-tangible, digital deliverables and are delivered electronically.
2. Order Processing and Confirmation
Once you contact us or place an order through our website or by direct communication:
- You will receive a confirmation email with a summary of your request or selected services.
- A dedicated project manager or team member will reach out to you within 24-48 business hours to gather additional requirements, if necessary.
- For custom packages or bulk orders, a detailed project proposal including scope, timeline, and cost will be shared and approved before work begins.
3. Delivery of Services
The delivery of services is based on a mutually agreed timeline. Here’s how we manage that process:
a. Project Kick-off
After the onboarding process and approval of the project plan, we initiate the work. You will be informed of the estimated delivery schedule, milestones, and communication plan.
b. Digital Delivery Channels
All services and deliverables are shared via digital platforms such as:
- Google Drive/Dropbox (for files and reports)
- Project Management Tools (e.g., Trello, Asana, Slack)
- Client Portal (if applicable)
c. Standard Delivery Timelines
Timelines depend on the service chosen:
| Service Type | Estimated Delivery Time |
|---|---|
| SEO Audit & Reports | 3–5 business days |
| Website Development | 2–6 weeks (based on scope) |
| Social Media Strategy | 5–7 business days |
| Paid Ads Setup | 2–4 business days |
| Logo/Graphic Design | 3–7 business days |
Note: These are standard timelines and may vary depending on project complexity and client responsiveness.
4. Instant Delivery (For Digital Products)
If we offer downloadable resources such as templates, eBooks, guides, or toolkits:
- Access will be granted immediately upon successful payment.
- You will receive a download link or file access via email or through your account on our platform.
- Please ensure that your email address is entered correctly to avoid issues with receiving the product.
5. Delays in Delivery
While we strive to meet all delivery deadlines, occasional delays may happen due to:
- Incomplete client input or delayed communication
- Technical issues or unexpected workloads
- Public holidays or server downtime
In such cases, we will inform you in advance and adjust the timeline accordingly to maintain transparency and trust.
6. Revisions and Final Delivery
Depending on your service package, you are entitled to a specific number of revisions, which will be mentioned in the proposal or agreement.
- Final delivery will only be made after you approve of the project outcome or deliverables.
- Revisions (if applicable) are delivered within 2–5 business days based on the scope.
7. Communication & Support
Our team is always here to keep you informed and updated throughout the service lifecycle. You can contact us at any time for queries related to your order, delivery status, or project updates.
📧 Email: info@drowdigital.com
📞 Phone: +1 315 515 4022, +91 813 025 4515
🌐 Website: https://drowdigital.com
We’re committed to providing timely, efficient, and high-quality digital services that align with your business goals.
8. Refunds & Cancellations
Please refer to our Refund Policy for more information about service cancellations and refund eligibility.
9. Business Hours
All delivery timelines are based on our standard working hours:
Monday – Saturday: 10:00 AM – 6:30 PM (IST)
Sunday: Closed